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30 DAY MONEY BACK GUARANTEE

REFUND POLICY

The Love It Or Return It Money-Back Guarantee is only valid for products manufactured (made) by Femme Noire. Items not manufactured by Femme Noire can not be returned. Only regular priced items may be refunded, unfortunately sale items and items purchased using auto ship cannot be returned for a refund. 

Femme Noire products, purchased directly from https://shopfemmenoire.com, can be returned within 30 days. Full refunds, excluding shipping, will be issued to the original method of payment. If 30 days have passed since your purchase, unfortunately I can not offer a refund or exchange. 

To complete your refund or exchange, please provide receipt as proof of purchase. To be eligible for a return, your item must be in the original packaging, unworn, unused or gently used (full or more than half full) and in good condition (damaged items are not eligible for refund). 

With the exception of defective products, you are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. To reduce your shipping expense, place returned items in the original sealed shipping package and label it return it to sender. Please note the buyer is responsible for items that were never received by us or are missing in transit by a mail provider. To ensure your return is received or if you are returning item(s) over $75, I suggest using a trackable shipping service and/or purchasing shipping insurance. I can not guarantee receipt of your return and tracking and/or insurance will help you know the status of the package. Returns for items damaged or missing will not be accepted.


Refunds
Once your return is received and inspected, you will receive an email to notify the status of your refund. All refunds will be credited back to the original method of payment, within 15 business days. Refunds post to your account within 5 - 7 days after the credit has been issued. If your refund has not posted after 7 days, please contact your bank then feel free to contact us at - hello@shopfemmenoire.com.


Exchanges (if applicable)
I'll replace defective items within 30 days from purchase. If you need an exchange please email me hello@shopfemmenoire.com and send your item to the address listed below. To eliminate your shipping expense, place returned items in the original sealed shipping package and label it return it to sender.

 

To return your product, mail your product to:

Femme Noire

c/o - Curl Collection, LLC

10945 State Bridge Road,

Suite 401 - 430

Alpharetta GA 30022