The 30 Day Money-Back Guarantee* helps you shop with confidence and try new products with the promise of guaranteed satisfaction. I am confident our hair care and body care products will tickle your fancy. In the event you aren't satisfied with your order, email us at firstname.lastname@example.org and include your order number and name. Then return your unused or gently used (full or more than half full) item, in the original packaging and in good condition within 30 days from the date of purchase for a full refund, excluding shipping. Refunds are only available for full size (8 oz) items and the Flower Bomb Rapid Rejuvenation Oil; Mini Bundles, mini size (2 oz or smaller) products, hair tools, hair accessories and apparel are excluded and can not be refunded.
With the exception of defective products, you are responsible for all shipping costs for returning your item. Shipping costs are non-refundable. To reduce your shipping expense, place returned items in the original sealed shipping package and label it return it to sender. Please note you are responsible for items that were never received by us or are missing in transit by a mail provider. To ensure your return is received I suggest using a trackable shipping service and/or purchasing shipping insurance. I can not guarantee receipt of your return and tracking and/or insurance will help you know the status of the package. Returns for items damaged or missing will not be accepted.
-Incorrect OR Incomplete Ship-to Address: If you provide an incorrect shipping address for your order, and your package gets returned to FEMME NOIRE for that reason, and you request a refund: only a limited, partial refund shall apply, which excludes actual shipping costs incurred by FEMME NOIRE, plus a 5% (of gross order value) restocking/e-comm recovery fee (with a $5.00 minimum).
Once your return is received and inspected, you will receive an email to notify the status of your refund. The refund will be for the cost of the products minus a restock fee of 5% of the gross order value (with a $5.00 minimum). All refunds will be credited back to the original method of payment, within 15 business days. Refunds post to your account within 5 - 7 days after the credit has been issued. If your refund has not posted after 7 days, please contact your bank then feel free to contact us at - email@example.com.
You may cancel your auto ship subscription at any time. You are responsible for all subscription fees charged prior to cancellation. To avoid any unwanted charged cancel your auto shipment prior to your shipment. You will receive an email reminder 3 days prior to each shipment with a link to cancel, pause, and/or skip a shipment. Once your account has been billed, all sales are final and there will be no refunds.
Exchanges (if applicable)
I'll replace defective items within 30 days from purchase. If you need an exchange please email me firstname.lastname@example.org and send your item to the address listed below.
To return your product, mail your product to:
c/o - Curl Collection, LLC
10945 State Bridge Road,
Suite 401 - 430
Alpharetta GA 30022
*Offer valid for products purchased directly from https://shopfemmenoire.com. Products purchased from other retailers excluded. Promotional items and sample size / mini 2 oz. products are non-returnable. Refund policy not valid on sale items or products purchased using auto ship. Offer valid for orders delivered to the U.S. only.