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F.A.Q.

What is Femme Noire?

Femme Noire is a luxury beauty company dedicated to sexy, bold, and confident women. The signature #CurlsUncensored hair care line, is a provocative vegan collection that blends exotic botanicals with rich decadent cocoa to quench and seduce your strands. This hypnotic line is safe for all hair textures (wavy, curly, coily, straight and locs) and color treated tresses. 

 Do your products contain harsh ingredients?

Every product is hand crafted with a succulent blend of potent ingredients from mother nature. Each product is PETA certified cruelty free and vegan. Every ingredient has been selected to preserve your beauty and health and all products are free from sulfates, parabens, mineral oil, silicones, phthalates, DEA, gluten and harsh ingredients that damage your body.

 

Do you have samples?

Regrettably, I do not offer samples at this time. However, you can try our full size products with my 100% satisfaction guarantee. If for any reason you are unsatisfied with your purchase return it for a full refund. For information about my return program click here.

 

What is your return policy?

Please read detailed information about returns here.

 

Do you ship internationally?

Yes. Products are available to the United States, US territories, APO boxes and to select international locations. 

 

When will I receive my order?

Individual orders are shipped within 2 - 3 business days. Shipments to APO boxes and to international destinations will take an extra 2-4 weeks for delivery. Shipping confirmation and tracking information are sent to the email address you provide at purchase.

 

How does the auto-ship program work?

Auto-ship allows you to order any of the products and have them automatically delivered to you monthly, bi-monthly (every other month), or quarterly (every 3 months). So if you find you need one product monthly and another bi-monthly that's perfectly okay. You have complete control to customize your selections, manage and change your delivery frequency, skip a delivery, or cancel at anytime with no additional charges or obligation. 

 

How do I update my auto ship subscription?

To update your auto ship subscription simply log into your account and update your preferences. You can pause your order, change your order frequency (monthly, bi-monthly, or quarterly)  or cancel your order. If you pause your subscription don't forget to log into your account and resume deliveries when you are ready to begin receiving packages again. 

 

How do I update my contact / billing information?

To update your personal information simply log into your account and update the information on file.

 

My jar of Sweet Cream Daily Moisturizer melted, what do I do?

I'm so sorry that your jar melted. The butters melt when they come in contact with your skin which means they will also melt when exposed to heat. Not to worry, no damage has occurred and it will still moisturize your curls. To restore the moisturizer to it's original state screw the lid on tightly and place the jar in a bowl of hot water it fully melts. Remove the jar from the water and allow it to cool to room temp. Once it's reached room temperature, gently stir with an utensil until the Sweet Cream Moisturizer reaches a smooth texture. Reseal the container and place it in the refrigerator until the cream begins to solidify. Remove from refrigerator and allow the cream to return to room temperature (or leave it in the refrigerator during the hottest months for a cool treat). 

  

Can I use a shampoo before applying the Dirty Curl Cleansing Clay?

There is no need to use shampoo before or after using the Dirty Curl Cleansing Clay. The Dirty Curl Cleansing & Conditioning Clay is a mud wash that replaces your regular shampoo and conditioner. It is a lather free "no-poo" cleanser that removes dirt, toxins, flakes, and buildup without stripping your hair of the much needed moisture. Washing your hair is now simple, fast, and effortless.